Refund Policy

Cancellations & Refunds

By making a reservation with an accommodation provider, you accept and agree to the relevant cancellation and no-show policy of that accommodation provider, and to any additional terms and conditions of the accommodation provider that may apply to your reservation or during your stay, including for services rendered and/or products offered by the accommodation provider. Please check the room details thoroughly for any such conditions prior to making your reservation.

Cancellations: Please refer to your booking confirmation for details or contact our support team on: 05787 30311

For Gift Card reservations, the full reservation value will be refunded back to the Gift Card used to make the reservation. Please allow up to 2 days to process the refund after the cancellation has been processed, for the funds to return to the Gift Card.

Cancellations outside cancellation period of check-in: If you wish to cancel a reservation outside the allocated booking period, the booking deposit may not be refunded.

To cancel your reservation, please contact the hotel directly. Your booking then reverts to the cancellation policy of the hotel or guesthouse that applies to your reservation.

If you make a reservation and do not check-in at all, you will forfeit your booking deposit and may be charged the entire accommodation fee. The decision is subject to the cancellation/no-show policy within the specific hotel or guesthouse.

Refunds can only be issued to the credit/debit card that made the transaction on the site and cannot be issued to any other card.

CRIMHILL LIMITED accepts no responsibility for the terms and conditions of the hotel cancellation policy. If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein.

Advance Purchase rates are excluded from the cancellation policy and are non-refundable.